FAQ'S
SHIPPING:
Where do you ship?
We proudly ship our watches to customers in most countries around the world. Our goal is to make our products accessible to as many people as possible, regardless of where they live. While we can deliver to the majority of international destinations, there are occasionally certain countries or regions where shipping restrictions, customs regulations, or courier limitations prevent us from offering delivery. If you're unsure whether we currently ship to your location, please don't hesitate to contact our customer support team before placing your order. Simply send us an email at customersupport@y2kfiltered.com, and we'll be happy to confirm shipping availability for your country and answer any questions you may have. We're always working to expand our shipping network so more customers can enjoy shopping with us.
How long does shipping take?
We aim to get every order to you as quickly and efficiently as possible. Once your order has been placed, please allow 1-3 business days for processing. During this time, our team carefully prepares, inspects, and packages your watch before it is dispatched. After your order has been shipped, delivery generally takes 7-14 business days, depending on your destination. Some countries and regions may receive their orders sooner, while remote locations or customs processing may occasionally result in slightly longer delivery times. Once your package has been dispatched, you'll receive a tracking number so you can monitor its journey. We appreciate your patience and will always do our best to ensure your order arrives safely and as quickly as possible.
How much is shipping?
shipping costs are calculated automatically during checkout based on your delivery address and the shipping service available for your location. This ensures you receive the most accurate shipping rate before completing your purchase, with no hidden fees from our side. From time to time, we also run special promotions that include free shipping on eligible orders or for selected destinations. These promotions are announced through our website and social media channels, so be sure to keep an eye out for future offers. Any applicable shipping discounts will be applied automatically during checkout when the promotion is active.
TRACKING:
Will I get tracking?
Yes. As soon as your order has been processed, packed, and shipped, you'll receive a confirmation email containing your tracking number and tracking information. This allows you to follow your package throughout its journey and stay updated on its progress until it arrives at your delivery address. Please make sure to check both your inbox and spam or junk folder if you don't immediately see the shipping confirmation email. If you believe your order has shipped but you haven't received your tracking information, simply contact us at customersupport@y2kfiltered.com, and we'll be happy to assist you.
My tracking isn’t updating - why?
It is completely normal for tracking information to take some time before showing movement. After your package has been shipped, tracking updates may take anywhere from 24-72 hours to appear while the courier scans and processes your parcel through their network. During busy periods, weekends, holidays, or international transit, updates may occasionally take a little longer. Even if there are no immediate tracking updates, your package is often still moving through the shipping system. If your tracking has not updated after several days or you believe there may be an issue with your shipment, please contact us at customersupport@y2kfiltered.com, and we'll gladly investigate the status of your order for you.
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ORDERS/DELAYS:
Can I change or cancel my order?
If you need to make a change to your order, please contact customersupport@y2kfiltered.com as soon as possible after placing it. Because we work quickly to process and prepare orders for shipment, we cannot guarantee that changes can be made once processing has begun. Once an order has been shipped, it cannot be cancelled or modified. All orders are considered final after dispatch. The only exception we may be able to accommodate is changing the product variation, such as a different colour or size, provided your order has not yet been packed and stock availability allows it. Since our inventory is carefully managed, we recommend contacting us immediately if you need any adjustments.
Issues or delays?
If your order has not arrived within approximately 18 business days after shipping, or if you experience any problems with your delivery, please don't hesitate to get in touch with us. While most orders arrive well within the estimated delivery timeframe, occasional delays can occur due to customs inspections, weather conditions, local courier issues, or other circumstances outside of our control. Our customer support team is committed to helping resolve any shipping concerns as quickly as possible. Simply email customersupport@y2kfiltered.com with your order number and a brief description of the issue, and we'll investigate the situation, provide an update, and work towards the best possible solution. Your satisfaction is important to us, and we're always happy to help.